Businessman Paul Herdsman is the founder and COO of NICE Global. NICE Global provides outsourced customer service solutions for businesses. By providing these services, NICE Global helps businesses to retain customers, decrease overhead expenses, foster positive customer experiences, and ultimately increase the business’ revenue.
Paul Herdsman developed the idea for NICE Global after working in management roles with various companies. He saw companies struggle to outsource various services with a variety of different countries, which created complexity for the businesses. He determined that a centralized outsourcing location would be more efficient.
The success of NICE Global depends on the success of its clients. Because of this, NICE Global strives to ensure that its clients’ customers are cared for. By ensuring that customers are satisfied, NICE Global often acquires new clients through referrals from clients who have had positive experiences.
Paul Herdsman attributes his success to his ability to simplify and streamline. By removing the redundancies, he is able to devote his time and resources to the things that matter most in business development and customer service. He also works closely with his team and colleagues to find the best solution to various issues that arise. He recognizes that each person has a unique perspective that can aid in promoting efficiency.
Herdsman finds satisfaction by helping his clients find success and achieve their goals. He has seen businesses improve their customer satisfaction through using NICE Global as a resource.
As NICE Global continues to grow in an ever-changing business environment, Herdsman strives to find the best path to success. He often takes on a skeptical viewpoint to find flaws and address ways to resolve those flaws. Through his strategy of utilizing a collaborative effort to achieve goals, he is often able to help clients maximize their success and minimize negative experiences.
In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives effective business lessons which he likes to share to aspiring and established business owners alike can use to be successful like himself.
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